4b99 Privacy Policy — How We Protect Your Data

1. Introduction

4b99 ("Platform", "we", "us", "our") is committed to protecting the privacy of every user ("Player", "you") who registers and engages with our services at https://4b99.ws. This Privacy Policy ("Policy") explains in plain language what data we collect, why we collect it, how we store and process it, and the rights available to you in relation to your personal information. It applies to all interactions with the 4b99 platform, including account registration, deposits and withdrawals, gameplay, customer support, and any communications we send you.

By registering an account or using any part of the 4b99 platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the 4b99 platform. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Services.

2. Data We Collect

4b99 collects personal data across five categories. We collect only what is necessary to provide, operate and improve our services, comply with legal obligations, and protect the security of the platform and its users.

3. How We Use Your Data

4b99 uses personal data for the following specific purposes only. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your explicit consent:

• To create, verify and maintain your 4b99 account, including KYC identity verification and age verification to ensure compliance with the 21+ requirement.
• To process deposits, withdrawals and other financial transactions via bKash, Nagad, Rocket, Upay and other supported payment methods.
• To provide customer support, respond to enquiries and resolve disputes in a timely and accurate manner.
• To monitor platform activity for fraud detection, responsible gaming compliance, and prevention of money laundering or other illegal activities.
• To send account-related communications such as security alerts, transaction confirmations, and material updates to our Terms or this Privacy Policy.
• To improve platform performance, user experience and game content based on aggregated and anonymised usage analytics.

Where you have given consent during account registration, we may also send promotional communications about bonuses, new games and seasonal offers. You can withdraw this consent at any time by emailing [email protected].

4. Legal Basis for Processing

4b99 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil the account registration agreement and deliver the services you have requested, including account creation, payment processing and game access.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering regulations, age verification requirements and financial reporting obligations.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improving the overall quality of the 4b99 service, where these interests are not overridden by your privacy rights.
• Consent — where you have explicitly opted in for promotional communications. This consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

4b99 does not sell, rent or trade your personal data. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa and Mastercard processing partners receive the minimum data necessary to authorise and complete financial transactions.
• Game software providers — Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi and other integrated providers receive session tokens and anonymised technical data to deliver game content. They do not receive your identity or financial data.
• Identity verification and fraud detection services — third-party KYC and anti-fraud partners receive identity documents and relevant personal data solely for regulatory compliance and platform security purposes.
• Law enforcement and regulatory authorities — 4b99 will disclose personal data when legally required to do so by a court order, regulatory directive, or applicable law. We will notify you of such disclosure where legally permitted.

All third parties with whom 4b99 shares personal data are contractually required to handle that data in accordance with applicable data protection standards and to use it only for the purposes for which it was shared.

6. Cookies and Tracking Technologies

4b99 uses cookies and similar tracking technologies to operate the platform, maintain session continuity, remember your preferences, and collect anonymised analytics that help us improve the site. Cookies are small text files stored on your device by your browser when you visit a website.

We use three categories of cookies: strictly necessary (required for the platform to function, cannot be disabled); performance (collect anonymised usage data); and functionality (remember your settings and preferences). We do not use third-party advertising or cross-site tracking cookies. You may adjust cookie settings through your browser, but disabling strictly necessary cookies will prevent the platform from functioning correctly.

7. Data Security

4b99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, two-factor authentication options for account access, real-time login monitoring and anomaly detection, and strict internal access controls that limit data access to authorised personnel on a need-to-know basis only.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 4b99 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach. While we maintain robust security practices, no online platform can guarantee absolute security, and you are also responsible for maintaining the confidentiality of your own login credentials.

8. Data Retention

4b99 retains your personal data for as long as your account remains active and for a defined period thereafter. Specifically: account registration data and KYC documentation is retained for a minimum of five years from the date of account closure to comply with anti-money laundering and financial record-keeping requirements; transaction records are retained for a minimum of five years; communications data for three years; and technical log data for 12 months.

Where data is no longer required for any lawful purpose, 4b99 will securely delete or anonymise it. You may request earlier deletion of your data in accordance with your rights described in Section 9 of this Policy, subject to 4b99's legal obligations to retain certain data categories.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 4b99 holds about you. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request. We will respond within 30 days of receipt.

There is no charge for exercising your data rights, except where requests are manifestly unfounded or excessive. In complex cases our 30-day response window may be extended by a further 30 days, and we will notify you of the extension and the reason for it.

10. Children and Minors

The 4b99 platform is strictly an adult service. Registration, access and use of the Services is permitted only for individuals who are 21 years of age or older. 4b99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you believe an underage person has registered on 4b99, please notify us immediately at [email protected].

11. Third-Party Links and Services

The 4b99 platform integrates with third-party game providers and payment services as described in this Policy. Beyond those necessary integrations, the platform does not contain links to external third-party websites. 4b99 is not responsible for the privacy practices or content of any third-party systems. We encourage you to review the privacy policies of any third-party services with which you independently interact outside of the 4b99 platform.

12. Changes to This Privacy Policy

4b99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will endeavour to notify registered users via the email address on their account or through an in-platform notification before the revised Policy takes effect. Your continued use of the 4b99 platform after any revision constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must stop using the Services and may request account closure.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way 4b99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).